PhoenixCare Privacy Policy

Effective Date: February 1, 2026

PhoenixCare LLC (“PhoenixCare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Policy includes our Privacy Policy and Terms of Use and applies to your use of our website and services (“Services”).

By accessing or using our Services, you agree to this Policy. If you do not agree, please do not use our Services.

1. Privacy Policy

1.1 Information We Collect

We may collect personal information, including but not limited to:

• Name and contact details (such as phone number, email address, mailing address)
• Appointment and scheduling information
• Payment and billing-related information
• Communications you send to us (email, SMS, website inquiries)
• Health information necessary to provide professional services

We will protect your health information in accordance with applicable laws, including HIPAA where applicable.

1.2 How We Use Your Information

We use your information to:

• Schedule and provide services
• Confirm appointments and communicate scheduling changes
• Respond to inquiries and customer service requests
• Send administrative updates related to your care and services
• Process payments and billing
• Improve our services, operations, and website functionality
• Comply with legal, regulatory, and professional obligations

1.3 Sharing of Information

We may share personal information with trusted service providers or healthcare partners when necessary to operate our business and provide Services. This may include vendors such as:

• Scheduling and booking platforms
• Payment processors
• Electronic medical record (EMR) systems
• SMS and communication providers
• IT and website hosting providers

These service providers are authorized to use your information only to provide services on our behalf and are not permitted to use it for their own purposes.

We do not sell your personal information.

SMS consent information will not be sold or shared for marketing purposes.

1.4 Cookies & Analytics

We use cookies and similar technologies to improve website functionality and user experience.

Cookies may collect device information, browser type, IP address, and browsing behavior for analytics and website optimization purposes.

You may disable cookies in your browser settings. However, disabling cookies may limit certain features or functionality of the website.

1.5 Data Retention

We retain personal information for as long as necessary to fulfill clinical, legal, regulatory, and operational requirements, or as otherwise required by law.

1.6 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and no system can be guaranteed to be 100% secure.

1.7 Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children through our website.

1.8 Your Rights

You may request to access, update, or request deletion of your personal information by contacting us at:

info@phoenixcarehealth.com

We will respond in accordance with applicable law.

1.9 Updates to Privacy Policy

We may update this Privacy Policy periodically. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

Contact Information

For questions regarding this Policy, please contact:

PhoenixCare LLC 150 East 55th Street, STE 1 Manhattan, NY 10022 info@phoenixcarehealth.com 888-234-1588